LOCATIONS:
• NEW ROCHELLE, NY

Click Here to Apply.

RESPONSIBILITIES:

• • Provide excellent customer service
  • Assist sales department with order processing
  • Respond to customer inquiries via email and telephone
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product information
  • Process orders
  • Identify and escalate priority issues
  • Route calls to appropriate departments
  • Follow up customer calls where necessary
  • Complete call logs and daily route sheets
  • Answering phones in a busy, fast paced environment
  • Transfer callers to appropriate personnel / departments

REQUIREMENTS:

Minimum 4 years in customer service, hospitality/wine industry preferred but will consider experience outside of the wine industry. Proficient in Microsoft Office. Willingness and ability to provide exceptional customer service to internal and external customers. Ability to work with a variety of personalities and remain calm and courteous in all situations. Excellent interpersonal, organizational and communication skills. Ability to work under pressure and multi-task. Must be very accurate with a well-developed attention to detail. Team player and problem solver. Must be highly productive in order entry.

Tri-Vin Imports offers a competitive employment package that includes a salary, benefits such as 401k, Health Insurance, Life Insurance, Short and Long Term Disability Coverage, HSA, FSA, Commuter Benefits, Legal Assistance and other benefits.

Tri-Vin Imports, Inc. is an equal opportunity employer that values diversity. We conduct business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state, and local law.

Tri-Vin is firmly committed to a policy of non-discrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absences, compensation and all other terms and conditions of employment. Here at Tri-Vin we have created a variety of programs to promote culture of inclusivity and work hard to ensure that all of our employees have an equal opportunity to contribute to Tri-Vin and feel that this is a place where they belong.